I would like to reserve a product, is this possible?
Sadly no, because we want to give everyone a fair chance of buying our products. We do
offer pick up at events, please contact us about this before placing your order.
Can I cancel my order?
As long as your order isn’t processed by us you can cancel it, contact us about it on
firstname.lastname@example.org. Make sure to include your contact information and order
number. Cancelling orders takes a lot of time, it’s always possible to change your mind-
however, we will be refusing orders from customers who have cancelled several orders in a
short amount of time.
I am looking for a product that isn’t on your website, can you get it for me?
Please contact us at email@example.com, we get our products from several locations
so there is definitely a chance we can help you find what you’re looking for!I am not happy with my order, what do I do?
As long as your product(s) are unused and undamaged you can return your order, due to
hygiene we are not able to accept a return on earrings. Is your order damaged? Please
contact us as soon as possible so we can find a solution for you!
Please keep in mind that crystals are natural products, meaning that it’s normal they have
some scratches or imperfections. These imperfections cannot be avoided by careful
packaging; however, it is a different story when your order comes in broken/crushed!
You can find more information on delivery and returning orders here (link)
Do you send orders worldwide?
Yes! Please keep in mind that the shipping costs can be higher because we ship from the
Netherlands, also there might be extra (tax) fees/expenses that we cannot cover. Would you
like more information about this? Please contact us, make sure to include which product(s)
you’d like and where you want your order to be shipped to.
Where can I buy your animals?
We do not ship our animals, we only sell them on reptile expos.
Is your question still unanswered? Please contact us at firstname.lastname@example.org